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What are the Benefits of Automation and How Can I Use Them in my Company?

Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, Xira has supported companies with development processes to automate flows in less than two weeks, redu ...

Chatbot

Reduce Call Center Costs and Increase Quality

In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of customer service. Thus you can reduce call center costs. Two of the main banks in Mexico served their clients t ...

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Automation solutions in contingency season

In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation solutions. Due to the contingency generated by COVID-19, the flow of remote care increased significantly in recent weeks. Xira, with developments in Artificial Intelligence, managed to automate the flow of attention by up to 80%. With mobility limitations, due to COVID-19, customer service workstations were reduced by around 35%. At th ...

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Recruiting with Video Games and Artificial Intelligence Breaks the Traditional Mold

For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person's biases are unconsciously involved when reading only a CV and a cover letter. Scroll down to discover how to recruiting with video games and Artificial Intelligence In order to innovate, one of the most ...

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Face this #quarntine with Artificial Intelligence!

This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by putting Artificial Intelligence at the service of the c ...

security

Pen Testing: What is and What are Its Characteristics

Pen testing is the abbreviation for Penetration Test. This test is also known as Intrusion Test. It seeks to make a thorough security detection through techniques developed by ethical hackers, backed by institutions to guarantee the security of the hack. There are two stages of the test: The Black Box or Black Box test is considered a blind test because it follows the premise of not having a large amount of information available about the corporation. This test will reach the contracting com ...

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The Artificial Intelligence Innovations. The new decade has begun!

In January, events like CES and AI SUMMIT showed that artificial intelligence is transforming. Let's start, then, to see what the Artificial Intelligence Innovations will be for this new decade: Voice assistants Thanks to artificial intelligence, interact with a voice assistant and facilitate your navigation. The assistant can process natural language to have a voice conversation with a person. Has the ability to resolve doubts and respond to requests. Virtual assistants Virtual ...

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How to Hire more than 100 Qualified People in a Week?

Can you imagine managing to hire more than 100 qualified candidates in a week? It seems crazy if you do it manually. Let us introduce you to a technology capable of helping you in the recruitment process. Previously, it was not unusual to meet someone who told you that they spent a lifetime in one company. Nowadays it is less and less frequent to hear that people stay in a single job for more than two years. It is undoubtedly a generational phenomenon, and recruitment processes become more a ...

generar ahorros de hasta 2 millones

How to generate savings of up to 2,000,000 years?

We have repetitive processes in our operation that involve cost and time for our human talent on many occasions. What we need is to generate savings at these points in order to be more efficient. In this article you will learn the keys to achieve it through technology. One of the most important pharmacies in all of Mexico decided to start a consultancy in its processes. In this review, it was observed that there was an opportunity in the help desk area. Each week, there were up to 200 sim ...