WHAT ARE THE BENEFITS OF AUTOMATION?

WHAT ARE THE BENEFITS OF AUTOMATION AND HOW CAN I USE THEM IN MY COMPANY? Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, Xira has supported compan ...

REDUCE CALL CENTER COSTS AND INCREASE QUALITY

SECURE SERVICE SOLUTION TO GUARANTEE HIGH QUALITY AND COST REDUCTION FOR CALL CENTERS IN THE FINANCIAL SECTOR In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of c ...

COSTUMER SERVICE: HOW TO INCREASE TO 500 PER MINUTE?

FINANCIAL RELIEF: HOW TO INCREASE COSTUMER SERVICE TO 500 PER MINUTE? The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple ...

MACHINE AND DEEP LEARNING DIFFERENCES

What is the difference between Machine and Deep learning? We will share some information so that you can get to know more about AI. Artificial Intelligence is composed of many categories; in this article, we will explain the difference between Machine and Deep Learning in detail. First, to understand Machine and Deep Learning, it is necessary to define... What is an algorithm? Algorithms are mathematical rules that show the step steps necessary to perform a problem. Through a logic ...

AUTOMATION SOLUTIONS IN CONTINGENCY SEASON

Automation solutions in contingency season In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation solutions. Due to the contingency generated by COVID-19, the flow of remote care increased significantly in recent weeks. Xira, with developments in Artificial Intelligence, managed to automate the flow of attention by up to 80%. With mobility limitations, due to COVID-19, customer serv ...

Avoid gender stereotypes in Artificial Intelligence

Inclusive robots: How to avoid gender stereotypes in Artificial Intelligence solutions? One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to bridge these gaps. At Xira, we recommend that you follow the design process ...

QUARANTINE WITH ARTIFICIAL INTELLIGENCE!

FACE THIS #QUARANTINE WITH INTELLIGENCE ARTIFICIAL! This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by ...

PEN TESTING: WHAT IS AND WHAT ARE ITS CHARACTERISTICS

Pen testing: what is and what are its characteristics Pen testing is the abbreviation for Penetration Test. This test is also known as Intrusion Test. It seeks to make a thorough security detection through techniques developed by ethical hackers, backed by institutions to guarantee the security of the hack. There are two stages of the test: The Black Box or Black Box test is considered a blind test because it follows the premise of not having a large amount of information available ab ...

ARTIFICIAL INTELLIGENCE INNOVATIONS AROUND THE WORLD

Artificial Intelligence innovations around the world Live a personalized experience and forget about worries thanks to Artificial Intelligence. Artificial Intelligence has come to the life of the human being to stay to implement new technologies from the home and private life to the mobility of cities. Scroll down to know more about artificial intelligence innovations and how Companies Innovations with Artificial intelligence Companies have innovated and created new products to m ...

The Artificial Intelligence Benefits. Transform your company.

Discover the benefits of AI and transform your company's strategies Face the future, discover the benefits of Artificial Intelligence, and avoid repetitive activities. Take the time to create and innovate! Profits or benefits of Artificial Intelligence. 1. Get to know customers better: better analyze customers with Big Data and create products or services offering added value for each type of customer. 2. Know your products better: analyze why consumers make purchasing or other ...