Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, Xira has supported companies with development processes to automate flows in less than two weeks, redu ...
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of customer service. Thus you can reduce call center costs. Two of the main banks in Mexico served their clients t ...
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple queries, such as a balance inquiry or the minimum credit card payment. I ...
We will share some information so that you can get to know more about AI. Artificial Intelligence is composed of many categories; in this article, we will explain the difference between Machine and Deep Learning in detail. First, to understand Machine and Deep Learning, it is necessary to define... What is an algorithm? Algorithms are mathematical rules that show the step steps necessary to perform a problem. Through a logical, defined, and finite sequence of instructions, they determine ...
In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation solutions. Due to the contingency generated by COVID-19, the flow of remote care increased significantly in recent weeks. Xira, with developments in Artificial Intelligence, managed to automate the flow of attention by up to 80%. With mobility limitations, due to COVID-19, customer service workstations were reduced by around 35%. At th ...
One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to bridge these gaps. At Xira, we recommend that you follow the design process developed by the BBVA Innovation Laboratory, where different aspects are taken when creati ...
This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by putting Artificial Intelligence at the service of the c ...
Pen testing is the abbreviation for Penetration Test. This test is also known as Intrusion Test. It seeks to make a thorough security detection through techniques developed by ethical hackers, backed by institutions to guarantee the security of the hack. There are two stages of the test: The Black Box or Black Box test is considered a blind test because it follows the premise of not having a large amount of information available about the corporation. This test will reach the contracting com ...
Live a personalized experience and forget about worries thanks to Artificial Intelligence. Artificial Intelligence has come to the life of the human being to stay to implement new technologies from the home and private life to the mobility of cities. Scroll down to know more about artificial intelligence innovations and how Companies Innovations with Artificial intelligence Companies have innovated and created new products to make life easier for human beings. Find out how they have don ...
Face the future, discover the benefits of Artificial Intelligence, and avoid repetitive activities. Take the time to create and innovate! Profits or benefits of Artificial Intelligence. 1. Get to know customers better: better analyze customers with Big Data and create products or services offering added value for each type of customer. 2. Know your products better: analyze why consumers make purchasing or other decisions and why they choose one product over another. Artificial Intellig ...
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