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How conversational assistants enhance the shopping experience
Discover how conversational assistants are transforming the retail industry by offering personalized recommendations and quickly resolving queries across any channel. Today’s consumers seek increasingly personalized shopping experiences. They want to feel understood by brands, with recommendations that match their specific needs. This is where conversational assistants come into play. These AI tools can collect and […]
The Importance of Small Language Models (SLMs) in Banking
Small Language Models (SLMs) are emerging as a fundamental solution for banking in the United States. In this blog, we will explore why SLMs are a smart choice for American financial institutions and how they ensure security and quality in their operations. What are SLMs? SLMs are compact versions of language models, designed specifically for […]
The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
The Impact of AI on Banking and Customer Experience
Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation. This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]
What is Artificial Intelligence and how to take advantage of it?
What comes to mind when you hear the term “Artificial Intelligence”? The answer tends to vary greatly depending on who you ask. Popularly, the term is often associated with machines with human behavior, which, although it resembles reality, is not entirely true. Let’s see what artificial intelligence is and what is true in this conception […]
What is data analytics and predictive modeling for?
A phrase we are accustomed to hearing frequently is that the world is advancing at an ever-increasing pace. Self-driving cars, facial recognition, robots exploring other planets, accurate weather forecasts, among many other examples make this clear. What do these technologies have in common? Science and data analytics. Let’s take a look at what data analytics […]
Inclusive robots: Benefits of automation for your company
Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
Service excellence: Achieving 500 minutes of customer engagement
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
What is the difference between Machine and Deep learning?
We will share some information so that you can get to know more about AI. Artificial Intelligence is composed of many categories; in this article, we will explain the difference between Machine and Deep Learning in detail. First, to understand Machine and Deep Learning, it is necessary to define… What is an algorithm? Algorithms are […]
