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How conversational assistants enhance the shopping experience
Discover how conversational assistants are transforming the retail industry by offering personalized recommendations and quickly resolving queries across any channel. Today’s consumers seek increasingly personalized shopping experiences. They want to feel understood by brands, with recommendations that match their specific needs. This is where conversational assistants come into play. These AI tools can collect and […]
Small but powerful: The rise of small language models (SLMs
Small language models (SLMs) are compact versions of LLMs, with fewer parameters and simpler designs. Unlike LLMs, which can contain billions of parameters, SLMs focus on efficiency and accessibility. Here are some of their advantages: Rising trend: SLMs are gaining popularity due to their practicality and versatility. They are ideal for specific applications such as […]
Difference between Generative Voicebot and Selection Voicebot
In the dynamic world of telecommunications, technological innovation plays a key role in optimizing the customer experience. In this context, voicebots have emerged as revolutionary tools that transform the way companies interact with their users. However, within the universe of voicebots, there are two main types: generative and targeting. Understanding the key differences between these […]
Chatbot the key to the ecommerce experience
In today’s digital world, Artificial Intelligence for companies has become a key tool for enhancing user interaction and experience. In this article, we will explore how a WhatsApp chatbot can be the key to success in the digital realm. We’ll also delve into the pivotal role that enterprise conversational AI plays in these chatbots and […]
Service excellence: Achieving 500 minutes of customer engagement
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
Face this #quarntine with Artificial Intelligence!
This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. […]
Chatbots, 21st-century conversational experiences
Humans have always looked for comfort, and we have always found a way to make life easier for ourselves. We develop smartphones to have all the information at our fingertips. Never comply; we develop chatbots to solve doubts more interactively. Today, we can even order a pizza without having to get out of bed with […]
How Has Artificial Intelligence Been Supported in Fighting Covid 19?
Global organizations are leveraging artificial intelligence to control the spread of COVID-19. Here we share some news related to the use of AI to face this situation: Artificial Intelligence detected the outbreak before the world became aware of the threat. On December 30, 2019, BlueDot, a company that uses Artificial Intelligence to track and anticipate […]
The Importance of Chatbots for your Business
Chatbots are the new trend for businesses; they increase the number and channels of interaction you have with customers and open up the possibility of providing a better service and exploring new sales and service channels. So let’s discover the importance of chatbots for your business. One of the main advantages of using chatbots in […]
Chatbots that Help You Expose the Recruitment
We have all gone through a slow and tedious recruitment process. Can you imagine being able to upload your CV to a chatbot and have it directly tell you whether or not you passed to the next stage. This is one of the many ways that chatbots can help boost recruitment. The recruitment process is […]
