Chatbots are the new trend for businesses; they increase the number and channels of interaction you have with customers and open up the possibility of providing a better service and exploring new sales and service channels. So let’s discover the importance of chatbots for your business.
One of the main advantages of using chatbots in your business is the possibility of creating databases based on the information provided by users, which will allow you to know them better and mitigate errors when making decisions.
It is important to mention that having chatbots also helps you reduce the error in your operations, going from 8% with humans to 2% -0% with robots. However, you have to be very careful when choosing the provider since the Robot programming and the ability to learn through experience are what allow it to be successful in reducing errors and improving service to your customers.
Having a chatbot can improve the customer experience by offering self-service. That is, it could offer to pay for a service, make transactions, check balance. Or if your business is retail, offer products according to the behavior of your customer. Any Intelligent Assistant can be tailored to your business, no matter how big or small.
It is a fact that by 2018 60% of companies seek to implement this technology in their day-to-day operational processes. And that is why we share some other relevant data that show you the panorama and the importance that they will obtain.
Chatbots have become a great growth opportunity for businesses through customer chat applications. Have you thought about implementing a solution of this type for your business?