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3 Ways to Use AI to Improve Customer Experience
Artificial Intelligence (AI) has revolutionized the way businesses interact with their customers. With the advancement of technology, companies are using AI voicebots, for example, to enhance customer experience in various ways. In this article, we will explore three ways AI can be used to improve customer experience. Use AI for customer service and provide 24/7 […]
Small but powerful: The rise of small language models (SLMs
Small language models (SLMs) are compact versions of LLMs, with fewer parameters and simpler designs. Unlike LLMs, which can contain billions of parameters, SLMs focus on efficiency and accessibility. Here are some of their advantages: Rising trend: SLMs are gaining popularity due to their practicality and versatility. They are ideal for specific applications such as […]
Chatbot the key to the ecommerce experience
In today’s digital world, Artificial Intelligence for companies has become a key tool for enhancing user interaction and experience. In this article, we will explore how a WhatsApp chatbot can be the key to success in the digital realm. We’ll also delve into the pivotal role that enterprise conversational AI plays in these chatbots and […]
Elevating Telecom Operations with Artificial Intelligence for Companies
The telecommunications industry is undergoing a transformative shift as it embraces the power of artificial intelligence (AI) to revolutionize operations and enhance customer experiences. AI is poised to empower telecom companies to streamline processes, optimize networks, and deliver personalized services, leading to increased efficiency, profitability, and customer satisfaction. Unlocking the Potential of AI in Telecom […]
Xira at Customer Contact Week 2024: Boosting Customer Experience
In the fast-paced world of artificial intelligence and technology, Customer Contact Week (CCW) is the leading customer experience event for the best customer contact companies. This year, CCW will be held in Las Vegas, June 3-6, 2024, and Xira will attend representing Mexican state-of-the-art technology. About CCW: Strategic Networking: CCW brings together more than 5,000 […]
The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
What is Artificial Intelligence and how to take advantage of it?
What comes to mind when you hear the term “Artificial Intelligence”? The answer tends to vary greatly depending on who you ask. Popularly, the term is often associated with machines with human behavior, which, although it resembles reality, is not entirely true. Let’s see what artificial intelligence is and what is true in this conception […]
Artificial Intelligence companies in Mexico
In the XXI century, within the business field, data has gained such relevance that it has come to be the most important “natural resource”. To exemplify, internet users generate an average of 2.5 quintillions bites every day. Big companies have realized this fact and so they are implementing Artificial Intelligence to exploit this information. In […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
What is the difference between Machine and Deep learning?
We will share some information so that you can get to know more about AI. Artificial Intelligence is composed of many categories; in this article, we will explain the difference between Machine and Deep Learning in detail. First, to understand Machine and Deep Learning, it is necessary to define… What is an algorithm? Algorithms are […]
