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Employee retention strategies for U.S. collections agencies: Navigating challenges with AI and voice AI solutions
In today’s fast-paced environment, retention remains a pressing challenge for collections agencies. The high turnover rates common in this sector create hurdles such as loss of expertise and rising hiring costs. Let’s take a look at some employee retention strategies for collections agency. However, with the advent of cutting-edge technologies like AI and Voice AI, […]
Elevating telecom operations with artificial intelligence for companies
Revolutionizing telecom with AI: A strategic shift for the future The telecommunications industry is evolving at an unprecedented pace, driven by technological advancements that challenge traditional business models. Artificial Intelligence for companies (AI) has emerged as a pivotal tool in this transformation, offering telecom companies in the United States a competitive edge. With AI, companies […]
Transforming the fitness industry’s collections with generative AI
The fitness industry in the United States is rapidly evolving, and with it comes the need for more efficient and innovative solutions, particularly in managing collections. Enter generative AI collection agency, a groundbreaking approach that is revolutionizing how fitness businesses handle overdue payments and manage client relationships. In this blog, we’ll explore how generative AI […]
The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
The Impact of AI on Banking and Customer Experience
Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation. This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]
Artificial Intelligence companies in Mexico
In the XXI century, within the business field, data has gained such relevance that it has come to be the most important “natural resource”. To exemplify, internet users generate an average of 2.5 quintillions bites every day. Big companies have realized this fact and so they are implementing Artificial Intelligence to exploit this information. In […]
What is Blockchain and Why do Companies Talk about It?
Today, companies work with large amounts of data. For this reason, both Artificial Intelligence and Blockchain have become the most popular technology trends in the world. These technologies are applied in different ways. On the one hand, the blockchain stores encrypted data, while Artificial Intelligence is the engine that analyzes and makes decisions through a […]
Inclusive robots: Benefits of automation for your company
Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
Service excellence: Achieving 500 minutes of customer engagement
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
