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The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
The Impact of AI on Banking and Customer Experience
Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation. This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]
Artificial Intelligence companies in Mexico
In the XXI century, within the business field, data has gained such relevance that it has come to be the most important “natural resource”. To exemplify, internet users generate an average of 2.5 quintillions bites every day. Big companies have realized this fact and so they are implementing Artificial Intelligence to exploit this information. In […]
What is Blockchain and Why do Companies Talk about It?
Today, companies work with large amounts of data. For this reason, both Artificial Intelligence and Blockchain have become the most popular technology trends in the world. These technologies are applied in different ways. On the one hand, the blockchain stores encrypted data, while Artificial Intelligence is the engine that analyzes and makes decisions through a […]
Inclusive robots: Benefits of automation for your company
Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
Service excellence: Achieving 500 minutes of customer engagement
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
Automation solutions in contingency season
In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation solutions. Due to the contingency generated by COVID-19, the flow of remote care increased significantly in recent weeks. Xira, with developments in Artificial Intelligence, managed to automate the flow of attention by up […]
Inclusive robots: Avoiding gender stereotypes in AI
One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to […]
Inclusive Robots: Video games and AI revolutionize recruitment
For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person’s biases are unconsciously involved when reading only […]
