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3 Ways to Use AI to Improve Customer Experience
Artificial Intelligence (AI) has revolutionized the way businesses interact with their customers. With the advancement of technology, companies are using AI voicebots, for example, to enhance customer experience in various ways. In this article, we will explore three ways AI can be used to improve customer experience. Use AI for customer service and provide 24/7 […]
How conversational assistants enhance the shopping experience
Discover how conversational assistants are transforming the retail industry by offering personalized recommendations and quickly resolving queries across any channel. Today’s consumers seek increasingly personalized shopping experiences. They want to feel understood by brands, with recommendations that match their specific needs. This is where conversational assistants come into play. These AI tools can collect and […]
Small but powerful: The rise of small language models (SLMs
Small language models (SLMs) are compact versions of LLMs, with fewer parameters and simpler designs. Unlike LLMs, which can contain billions of parameters, SLMs focus on efficiency and accessibility. Here are some of their advantages: Rising trend: SLMs are gaining popularity due to their practicality and versatility. They are ideal for specific applications such as […]
Difference between Generative Voicebot and Selection Voicebot
In the dynamic world of telecommunications, technological innovation plays a key role in optimizing the customer experience. In this context, voicebots have emerged as revolutionary tools that transform the way companies interact with their users. However, within the universe of voicebots, there are two main types: generative and targeting. Understanding the key differences between these […]
Chatbot the key to the ecommerce experience
In today’s digital world, Artificial Intelligence for companies has become a key tool for enhancing user interaction and experience. In this article, we will explore how a WhatsApp chatbot can be the key to success in the digital realm. We’ll also delve into the pivotal role that enterprise conversational AI plays in these chatbots and […]
The Importance of Small Language Models (SLMs) in Banking
Small Language Models (SLMs) are emerging as a fundamental solution for banking in the United States. In this blog, we will explore why SLMs are a smart choice for American financial institutions and how they ensure security and quality in their operations. What are SLMs? SLMs are compact versions of language models, designed specifically for […]
Elevating Telecom Operations with Artificial Intelligence for Companies
The telecommunications industry is undergoing a transformative shift as it embraces the power of artificial intelligence (AI) to revolutionize operations and enhance customer experiences. AI is poised to empower telecom companies to streamline processes, optimize networks, and deliver personalized services, leading to increased efficiency, profitability, and customer satisfaction. Unlocking the Potential of AI in Telecom […]
Xira at Customer Contact Week 2024: Boosting Customer Experience
In the fast-paced world of artificial intelligence and technology, Customer Contact Week (CCW) is the leading customer experience event for the best customer contact companies. This year, CCW will be held in Las Vegas, June 3-6, 2024, and Xira will attend representing Mexican state-of-the-art technology. About CCW: Strategic Networking: CCW brings together more than 5,000 […]
The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
The Impact of AI on Banking and Customer Experience
Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation. This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]
