Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, Xira has supported companies with development processes to automate flows in less than two weeks, redu ...
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of customer service. Thus you can reduce call center costs. Two of the main banks in Mexico served their clients t ...
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple queries, such as a balance inquiry or the minimum credit card payment. I ...
One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to bridge these gaps. At Xira, we recommend that you follow the design process developed by the BBVA Innovation Laboratory, where different aspects are taken when creati ...
Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, we share a couple of success stories with Artificial Intelligence solutions so that you know more about t ...
This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by putting Artificial Intelligence at the service of the c ...
Humans have always looked for comfort, and we have always found a way to make life easier for ourselves. We develop smartphones to have all the information at our fingertips. Never comply; we develop chatbots to solve doubts more interactively. Today, we can even order a pizza without having to get out of bed with Alexa or Google Assistant. With an exponential improvement in terms of the quality of technologies such as voice recognition, this decade will be marked by a new relationship with ...
The objective of Artificial Intelligence is to contribute to human activities, making repetitive tasks more efficient. In this way, AI is a technological strategy to guide us towards the future because it automates repetitive jobs for tasks that involve innovation. However, on many occasions when talking about Artificial Intelligence, there is uncertainty about its effects. In this article we will you show 3 benefits of artificial intelligence. Some of the most prevalent fears include the au ...
Artificial Intelligence is the most important given that it lies in security. AI can detect and prevent intrusions that threaten the cybersecurity of companies. That is why artificial intelligence becomes a participant to prevent your data. Machine Learning is a great tool since it automatically learns to create systems from a database, analyzing combat threats. AI can identify the behaviors or tactics used by a certain hacker, prevent intrusions or theft of information so your data will ...
In January, events like CES and AI SUMMIT showed that artificial intelligence is transforming. Let's start, then, to see what the Artificial Intelligence Innovations will be for this new decade: Voice assistants Thanks to artificial intelligence, interact with a voice assistant and facilitate your navigation. The assistant can process natural language to have a voice conversation with a person. Has the ability to resolve doubts and respond to requests. Virtual assistants Virtual ...
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