WHAT ARE THE BENEFITS OF AUTOMATION?

WHAT ARE THE BENEFITS OF AUTOMATION AND HOW CAN I USE THEM IN MY COMPANY? Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, Xira has supported compan ...

REDUCE CALL CENTER COSTS AND INCREASE QUALITY

SECURE SERVICE SOLUTION TO GUARANTEE HIGH QUALITY AND COST REDUCTION FOR CALL CENTERS IN THE FINANCIAL SECTOR In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of c ...

COSTUMER SERVICE: HOW TO INCREASE TO 500 PER MINUTE?

FINANCIAL RELIEF: HOW TO INCREASE COSTUMER SERVICE TO 500 PER MINUTE? The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple ...

Avoid gender stereotypes in Artificial Intelligence

Inclusive robots: How to avoid gender stereotypes in Artificial Intelligence solutions? One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to bridge these gaps. At Xira, we recommend that you follow the design process ...

SUCCESS STORIES ABOUT ARTIFICIAL INTELLIGENCE

Success stories on Artificial Intelligence in Mexico Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, we share a couple of success stories with Artific ...

QUARANTINE WITH ARTIFICIAL INTELLIGENCE!

FACE THIS #QUARANTINE WITH INTELLIGENCE ARTIFICIAL! This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by ...

Chatbots, 21st-century conversational experiences

Chatbots, 21st-century conversational experiences Humans have always looked for comfort, and we have always found a way to make life easier for ourselves. We develop smartphones to have all the information at our fingertips. Never comply; we develop chatbots to solve doubts more interactively. Today, we can even order a pizza without having to get out of bed with Alexa or Google Assistant. With an exponential improvement in terms of the quality of technologies such as voice recogn ...

3 Benefits of Artificial intelligence

3 Benefits of Artificial intelligence The objective of Artificial Intelligence is to contribute to human activities, making repetitive tasks more efficient. In this way, AI is a technological strategy to guide us towards the future because it automates repetitive jobs for tasks that involve innovation. However, on many occasions when talking about Artificial Intelligence, there is uncertainty about its effects. In this article we will you show 3 benefits of artificial intelligence. So ...

SECURITY AND ARTIFICIAL INTELLIGENCE IN MEXICO

Security and Artificial Intelligence in Mexico Artificial Intelligence is the most important given that it lies in security. AI can detect and prevent intrusions that threaten the cybersecurity of companies. That is why artificial intelligence becomes a participant to prevent your data. Machine Learning is a great tool since it automatically learns to create systems from a database, analyzing combat threats. AI can identify the behaviors or tactics used by a certain hacker, prevent ...

The Artificial Intelligence Innovations. The new decade has begun!

The new decade has begun! Discover the Artificial Intelligence Innovations In January, events like CES and AI SUMMIT showed that artificial intelligence is transforming. Let's start, then, to see what the Artificial Intelligence Innovations will be for this new decade: Voice assistants Thanks to artificial intelligence, interact with a voice assistant and facilitate your navigation. The assistant can process natural language to have a voice conversation with a person. Has the ability t ...