Artificial Intelligence companies in Mexico
In the XXI century, within the business field, data has gained such relevance that it has come to be the most important “natural resource”. To exemplify, internet users generate an average of 2.5 quintillions bites every day. Big companies have realized this fact and so they are implementing Artificial Intelligence to exploit this information. In […]
What is Blockchain and Why do Companies Talk about It?
Today, companies work with large amounts of data. For this reason, both Artificial Intelligence and Blockchain have become the most popular technology trends in the world. These technologies are applied in different ways. On the one hand, the blockchain stores encrypted data, while Artificial Intelligence is the engine that analyzes and makes decisions through a […]
What are the Benefits of Automation and How Can I Use Them in my Company?
Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization. In this way, […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
Costumer Service: How to Increase to 500 per Minute?
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
Automation solutions in contingency season
In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation solutions. Due to the contingency generated by COVID-19, the flow of remote care increased significantly in recent weeks. Xira, with developments in Artificial Intelligence, managed to automate the flow of attention by up […]
Inclusive robots: How to avoid gender stereotypes in Artificial Intelligence solutions?
One of the most common themes when talking about robots is that they replicate many of the biases that we currently live, perpetuating stereotypes of all kinds. For this reason, we want to share some tips to avoid gender stereotypes in Artificial Intelligence. And reduce these types of biases and take advantage of technology to […]
Recruiting with Video Games and Artificial Intelligence Breaks the Traditional Mold
For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person’s biases are unconsciously involved when reading only […]
Success stories on Artificial Intelligence in Mexico
Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, […]
Face this #quarntine with Artificial Intelligence!
This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. […]
