Chatbot the key to the ecommerce experience

whatsapp chatbot

In today’s digital world, Artificial Intelligence for companies has become a key tool for enhancing user interaction and experience. In this article, we will explore how a WhatsApp chatbot can be the key to success in the digital realm. We’ll also delve into the pivotal role that enterprise conversational AI plays in these chatbots and […]

The Importance of Small Language Models (SLMs) in Banking

slms in banking

Small Language Models (SLMs) are emerging as a fundamental solution for banking in the United States. In this blog, we will explore why SLMs are a smart choice for American financial institutions and how they ensure security and quality in their operations.  What are SLMs? SLMs are compact versions of language models, designed specifically for […]

The Impact of AI on Banking and Customer Experience

what is artificial intelligence

Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation.  This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]

Reduce Call Center Costs and Increase Quality

Chatbot

In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]

Service excellence: Achieving 500 minutes of customer engagement

The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]

Inclusive Robots: Video games and AI revolutionize recruitment

For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person’s biases are unconsciously involved when reading only […]

It’s always a good time to start learning about Artificial Intelligence!

This quarantine takes advantage of the time to increase your knowledge in one of the great skills of the decade: programming. We share a list of platforms and courses that could help you boost your technological skills and you can learn about Artificial Intelligence: This quarantine takes advantage of the time to increase your knowledge […]

Success stories on Artificial Intelligence in Mexico

casos de exito sobre inteligencia artificial

Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, […]

Face this #quarntine with Artificial Intelligence!

This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. […]

How Has Artificial Intelligence Been Supported in Fighting Covid 19?

Global organizations are leveraging artificial intelligence to control the spread of COVID-19. Here we share some news related to the use of AI to face this situation: Artificial Intelligence detected the outbreak before the world became aware of the threat. On December 30, 2019, BlueDot, a company that uses Artificial Intelligence to track and anticipate […]