Employee retention strategies for U.S. collections agencies: Navigating challenges with AI and voice AI solutions
In today’s fast-paced environment, retention remains a pressing challenge for collections agencies. The high turnover rates common in this sector create hurdles such as loss of expertise and rising hiring costs. Let’s take a look at some employee retention strategies for collections agency. However, with the advent of cutting-edge technologies like AI and Voice AI, […]
Difference between Generative Voicebot and Selection Voicebot
In the dynamic world of telecommunications, technological innovation plays a key role in optimizing the customer experience. In this context, voicebots have emerged as revolutionary tools that transform the way companies interact with their users. However, within the universe of voicebots, there are two main types: generative and targeting. Understanding the key differences between these […]
Chatbot the key to the ecommerce experience
In today’s digital world, Artificial Intelligence for companies has become a key tool for enhancing user interaction and experience. In this article, we will explore how a WhatsApp chatbot can be the key to success in the digital realm. We’ll also delve into the pivotal role that enterprise conversational AI plays in these chatbots and […]
The Importance of Small Language Models (SLMs) in Banking
Small Language Models (SLMs) are emerging as a fundamental solution for banking in the United States. In this blog, we will explore why SLMs are a smart choice for American financial institutions and how they ensure security and quality in their operations. What are SLMs? SLMs are compact versions of language models, designed specifically for […]
The Impact of AI on Banking and Customer Experience
Artificial Intelligence (AI) has revolutionized various sectors, including banking and business in general. With the advancement of technology, generative AI has become a powerful tool to drive business innovation. This innovation is reflected in systems such as artificial intelligence chat GPT, which are capable of understanding and generating text in an almost human-like manner, offering […]
Reduce Call Center Costs and Increase Quality
In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments […]
Service excellence: Achieving 500 minutes of customer engagement
The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, […]
Inclusive Robots: Video games and AI revolutionize recruitment
For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person’s biases are unconsciously involved when reading only […]
It’s always a good time to start learning about Artificial Intelligence!
This quarantine takes advantage of the time to increase your knowledge in one of the great skills of the decade: programming. We share a list of platforms and courses that could help you boost your technological skills and you can learn about Artificial Intelligence: This quarantine takes advantage of the time to increase your knowledge […]
Success stories on Artificial Intelligence in Mexico
Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, […]
