Challenge: Improve customer self-management and optimize the operation of human validators. Solution: GPT-powered Voicebot Self-Service for online support. Agent Assist and simulator to reduce call times. Automated identity validation in sales processes. Results: 12% reduction in AHT for support calls. Automation of over 60% of 400 human validators. SLA reduction

Challenge: Optimize weekly collections effectiveness and expand customer coverage. Solution: GPT Voicebot integrated with collections contact channels. Results: Automated customer management with weekly collections. Significant increase in recovery goal achievement compared to traditional schemes. Empieza hoy Contáctanos Casos de uso

Challenge: Reduce operational costs without sacrificing collections efficiency. Solution: Automation of pre-collections and early collections with GPT Voicebot. Results: 50% reduction in recovery costs. +15% increase in portfolio recovery compared to traditional agencies. Empieza hoy Contáctanos Casos de uso

Challenge: Scale sales processes in consumer, open market credit cards, and retargeting without relying on human agents. Solution: Implementation of the first end-to-end 100% automated sales model in Mexico with our GPT Voicebot. Results: Full automation of the commercial process, accelerating customer acquisition and reducing operational costs. Empieza hoy Contáctanos

Challenge: Welcome and activate new cardholders in a fast and personalized way. Solution: 100% automation of Welcome campaigns through our GPT Voicebot. Results: Higher initial customer engagement and optimized loyalty campaigns. Empieza hoy Contáctanos Casos de uso

Challenge: Improve customer self-management and optimize the operation of human validators. Solution: GPT Voicebot Self-Service for online support. Agent Assist and simulator to reduce call handling times. Automated identity validation in sales processes. Results: 12% reduction in AHT for support calls. Automation of over 60% of 400 human validators. SLA