We have repetitive processes in our operation that involve cost and time for our human talent on many occasions. What we need is to generate savings at these points in order to be more efficient. In this article you will learn the keys to achieve it through technology. One of the most important pharmacies in all of Mexico decided to start a consultancy in its processes. In this review, it was observed that there was an opportunity in the help desk area. Each week, there were up to 200 sim ...