COSTUMER SERVICE: HOW TO INCREASE TO 500 PER MINUTE?

FINANCIAL RELIEF: HOW TO INCREASE COSTUMER SERVICE TO 500 PER MINUTE? The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple ...