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Identifying the changing role of today’s customer contact agent
In today’s digital age, technological advancements have dramatically transformed the way businesses interact with their customers. One of the most significant innovations in this regard is the integration of conversational bots into customer service. These AI-powered programs have proven to be effective tools for streamlining and improving customer support, providing quick and accurate responses to […]
The New Frontier of Enterprise Security: Identity Verification with AI
In a digitized and highly interconnected world, enterprise security becomes a critical element to protect assets and customer trust. In this context, artificial intelligence (AI) emerges as a powerful ally, offering innovative solutions to strengthen defenses against cyber threats. One of these key solutions is the AI-powered identity verification service, which companies such as XIRA […]
