Virtual

Concierge 

A Virtual Experience for personalized service

 

 

 

 

 

 

 

An Automated Customer Experience

Our Virtual Concierge can provide complete personalized information without the need to redirect to another medium.

Regardless of the channel through which your clients communicate, our Virtual Concierge knows who the person is contacting and can save the context of the conversation. In addition, they can recognize your users’ behavior patterns and predict their needs before saying them.

Our Virtual Concierge is capable of closing sales. In the same way, they can generate alarms or transfer calls/conversations to another executive prioritizing the discussion in the ACD.

Where to implement Virtual Concierge?

Collection

Marketing | Customer loyalty

Sale (discounts and promotions)

Customer service

Sentiment monitoring alerts

Failure notifications

These products complement the following:

Mass Sending

Your Intelligent Assistants can give the first contact with Mass Sending.

Use the Mass Sending platform to send notifications, notifications or any type of message to your customers through different channels. Follow up with your Intelligent Assistants and provide the best experience.

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Best Time to Call

Determine the best time to communicate with your customers with your Intelligent Assistants.

Take advantage of the best time to interact with your customers, to send messages and have responses to them. Make the contact process more efficient with this implementation and you can save up to 30% in contact and monitoring operations.

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Predictive Analytics

Get to know your customer through their behavior and with the help of Intelligent Assistants.

Make every interaction a great experience by remembering your customers' needs, such as schedules, services, products, and much more to provide personalized recommendations. Analyze 100% of conversations for attention and automated notification of complaints.

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WhatsApp Business API

Integrate an Intelligent Assistant in WhatsApp for customer service.

With this add-on, you will be able to manage your WhatsApp Business conversations, and you will be able to boost sales through this application. Have the security, ease and accessibility of your messages to provide your customers with unique experiences.

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Know the complete solution

Results

Results

DATA PROTECTION AND FRAUD PREVENTION

It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.

COSTS REDUCTION

Operational Savings. More visibility and fraud reduction.

TIME REDUCTION

Reduction in attention and operation times.

BETTER PROCESS VISIBILITY 

Capture each process in real-time and keep track of your clients or events.

INCREASE IN QUOTATIONS AND SALES

Use our predictive analytics module to cross-sell and upsell to new or existing customers.

OPERATIONAL ERRORS MITIGATION

Even our Voicebot solution has less than 2% operational errors that tend to 0%.

For more information, download the Intelligent Assistants brochure or schedule an appointment with us!

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