Our Virtual Concierge can provide complete personalized information without the need to redirect to another medium.
Regardless of the channel through which your clients communicate, our Virtual Concierge knows who the person is contacting and can save the context of the conversation. In addition, they can recognize your users’ behavior patterns and predict their needs before saying them.
Our Virtual Concierge is capable of closing sales. In the same way, they can generate alarms or transfer calls/conversations to another executive prioritizing the discussion in the ACD.
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
COSTS REDUCTIONOperational Savings. More visibility and fraud reduction.
Reduction in attention and operation times.
BETTER PROCESS VISIBILITY
Capture each process in real-time and keep track of your clients or events.
INCREASE IN QUOTATIONS AND SALES
Use our predictive analytics module to cross-sell and upsell to new or existing customers.
OPERATIONAL ERRORS MITIGATION
Even our Voicebot solution has less than 2% operational errors that tend to 0%.