Know the voice of the customer and the quality of attention of your executives
Analyze the interaction of the messages between your agents and end customers
It helps computers understand, interpret, and manipulate human language. This intelligence allows computers to process human language in the form of text or voice data and study your customers’ messages to generate reports on feelings, topics, and keywords.
Where to implement Text Analytics & NLP?
Social Media Monitoring
Quality Assurance
Customer Service
Sales
Payment Collection
These products complement the following:
Intelligent Assistants
Complement with your Intelligent Assistants to analyze what your customers want.
Provide a better customer experience by learning from each conversation the needs, topics, behaviors, and keywords of your users.
Complement with Predictive Analytics and make each interaction a great experience. Remember your customers’ needs, such as schedules, services, products, and much more to provide personalized recommendations.
Analyze 100% of your conversations for attention and automated complaint notifications.
"All the information that comes from Speech & Text Analytics comes directly from the voice of the customer, which means there are no margins or external interpretations."
Paola Ferrer
Innovation Director
For more information, download the Text Analytics & NLP brochure or schedule an appointment with us!