It helps computers understand, interpret, and manipulate human language. This intelligence allows computers to process human language in the form of text or voice data and study your customers’ messages to generate reports on feelings, topics, and keywords.
Complement with your Intelligent Assistants to analyze what your customers want.
Provide a better customer experience by learning from each conversation the needs, topics, behaviors, and keywords of your users.
Listen to the voice of your customer and learn about new needs.
Streamline the customer experience with these tools so you don't just understand what your customers want through text conversations.
Complement with Predictive Analytics and make each interaction a great experience. Remember your customers’ needs, such as schedules, services, products, and much more to provide personalized recommendations.
Analyze 100% of your conversations for attention and automated complaint notifications.
Transcribe conversations with your customers and find their needs with Text Analytics.
Study your customers’ messages and generate reports on feelings, topics, and keywords to improve the experience.
"All the information that comes from Speech & Text Analytics comes directly from the voice of the customer, which means there are no margins or external interpretations."
Paola Ferrer Innovation Director
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