Telecom

75% of the companies that have implemented a comprehensive AI strategy have experienced an improvement in decision making.

PwC

Find out how to leverage technologies to ensure the best customer service in Telecom

    ● Comprehensive contact
    ● Tone Monitoring
    ● Failure/incident monitoring
    ● Loyalty Custom Videos
    ● Integrate and unify your systems in a single view
    ● Improve Engagement with customers
    ● Obtain reliable information from customers and prospective clients, centralized and in real-time
    ● Achieve correct and effective customer management
    ● Chatbot
    ● Voicebot
    ● Emailbot
    ● Virtual Concierge
    ● Alternative to E-Commerce
    ● Better sales conversion
    ● Predict customer behavior through voice analysis
    ● Implements: WhatsApp, Facebook Messenger, Instagram and more
    ● Clarifications
    ● Filtering, cleaning of contact bases, and automated reporting
    ● Financial reconciliation
    ● Releases
    ● Sales tracking
    ● Automated call center typifications
    ● Understand and trace business processes with data
    ● Find inefficiencies and downtime
    ● Automation proposals
    ● Smart monitoring
    ● Simultaneous screen recording capability
    ● Manual supervision processes are eliminated
    ● Task scheduling
    ● Automated Digital Attraction
    ● Recruitment Chatbot and Voicebot for pre-filter
    ● Candidate Reliability Validation
    ● Identification (INE / IFE, CURP, Passport, others)
    ● Proof of Address (CFE, Telmex, others)
    ● An automated solution to skip captcha and reCaptcha
    ● Validation Legitimacy of any document*
    ● Text-to-Speech & Speech-to-Text
    ● Labor, credit and judicial history
    ● RPA + Chatbot + Form
    ● Ticket automation
    ●Dispatch + Emailbot + Text Analytics
    ● Text Analytics para determinar temas, palabras clave, sentimientos, errores ortográficos y tendencias.
    ● Operator productivity (Crews)
    ● Delinquency
    ● Increase Collections
    ● Increase sales conversion
    ● Best Time to Call
    ● Unusual behavior alert
    ● Talent retention
    ● Automated Digital Attraction
    ● Recruitment through Chatbots and Voicebots
    ● Candidate Reliability Validation
    ● Immediate attention to candidates
    ● Acquisition of prices on competitor websites
    ● Network Monitoring
    ● Validación Confiabilidad de Candidatos
    ● Search of data for possible clients, premises, and telephones

Success Stories Telecom

Petition: Service more than 11,000 daily orders.

Xira Solution: Centralized Screen, OCR, Geolocation, Orchestrator, IPA, Productive Analytics.

Results: More than 35% reduction in validation times and BackOffice for over 400 validators.

Petition: More than 1,500 portability accounts serviced in less than 2 minutes each.

Xira Solution: Geolocation, Machine Vision, OCR, Emailbot, RPA.

Results: 83% Reduction in customer attention costs.

For more information, schedule an appointment with us!

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