Automate quality control, increase your sales, collection and customer satisfaction knowing what the best executives do and replicating it throughout the operation.
We use leading Genesys technology in the Gartner quadrant, but instead of purchasing the solution, we provide you with a monthly service. Expert specialists in this technology perform analysis and deliver business reports to increase your KPIs.
In addition, you can have monitoring on the platform to view the reports of the analyzed conversations, as well as create personalized alarms, it can even alert you of unwanted activities and prevent fraud.
"All the information that comes from Speech & Text Analytics comes directly from the voice of the customer, which means there are no margins or external interpretations."
Paola Ferrer Innovation Director