The Screen Recording module is a tool that allows you to monitor the machines and computers of all your agents selectively or randomly, integrating the recordings in one place. In this way, you will be able to detect bad practices and identify the agents’ behavior with the highest performance to optimize your operations.
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
BETTER VISIBILITY OF THE PROCESSCapture each process in real-time and keep track of your clients or events.
Reduction in attention and operation times.
COSTS REDUCTIONOperational Savings. More visibility and fraud reduction.
MITIGATION OF OPERATIONAL ERRORS
Even our solutions has less than 2% operational errors that tend to 0%.
"Xira's Screen Recording solution has allowed us to detect malpractices, frauds as well as opportunities for improvement in the processes that an agent executes for the attention of our clients."
Edgar Barrera Costumer Service Director
Costumer Service Director