Screen Recording
Monitor and streamline your internal processes
Monitor in Real-Time the Operation of your Agents and Maximize their Efficiency
The Screen Recording module is a tool that allows you to monitor the machines and computers of all your agents selectively or randomly, integrating the recordings in one place. In this way, you will be able to detect bad practices and identify the agents’ behavior with the highest performance to optimize your operations.
Where to implement Screen Recording?
Customer service
Quality Assurance
Sales
Receivable´s Department
These products complement the following:
Productivity Monitoring
With the help of Productivity Monitoring, you can detect the agents with the highest productivity and find key points so that other collaborators can increase their potential.
Implement this solution for better security monitoring, finding irregularities, and eliminating manual monitoring processes.
Task Assignment Platform
Monitor your productivity with Screen Recording and assign the tasks of your collaborators in an automated way so that they achieve their objectives.
Monitor the use of the applications assigned for the performance of your agents’ activities and consult randomly or in the history of any incident or security alert.
Results
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
BETTER VISIBILITY OF THE PROCESS
Capture each process in real-time and keep track of your clients or events.
TIME REDUCTION
Reduction in attention and operation times.
COSTS REDUCTION
Operational Savings. More visibility and fraud reduction.
MITIGATION OF OPERATIONAL ERRORS
Even our solutions has less than 2% operational errors that tend to 0%.
"Xira's Screen Recording solution has allowed us to detect malpractices, frauds as well as opportunities for improvement in the processes that an agent executes for the attention of our clients."
Edgar Barrera Costumer Service Director
For more information, download the Screen Recording brochure or schedule an appointment with us!
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