The Screen Consoldation integrates all the necessary systems to provide personalized attention. When a client dials by phone or through any channel, the information of that client, the history, and the possible queries are automatically exposed.
Apart from providing faster and more personalized attention, this solution will guarantee compliance with banking regulations since you can only consult the information about the client you are serving. Finally, you reduce your agents’ training times and increase their productivity, measuring their performance by consultation.
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
COSTS REDUCTIONOperational Savings. More visibility and fraud reduction.
Reduction in attention and operation times.
BETTER PROCESS VISIBILITY
Capture each process in real-time and keep track of your clients or events.
INCREASE IN QUOTATIONS AND SALES
Use our predictive analytics module to cross-sell and upsell to new or existing customers.
OPERATIONAL ERRORS MITIGATION
Even our Voicebot solution has less than 2% operational errors that tend to 0%.
"XIRA has helped us in optimizing and accelerating the execution of the sales’ validation process"
Edgar Barrera Costumer Service Director
Costumer Service Director