Productivity
Monitoring
Take control of your processes and become more efficient by monitoring productivity
Monitor in Real Time the Operation of your Agents and Maximize their Efficiency
The Productivity Monitoring module is a tool that allows you to monitor the machines and computers of all your agents in a personalized way, you select and configure which sites and which platforms are productive or unproductive, so you can detect bad practices and identify the behavior of the agents with the highest performance, to optimize your operations.
Where implement Productivity Monitoring?
Customer Service
Quality Assurance
Sales
Receivable's Department
These products complement the following:
Screen Recording
With the help of Screen Recording, you can detect the agents with the highest productivity and find key points so that other collaborators can increase their potential.
Implement this solution for better security monitoring, find irregularities, and eliminate manual monitoring processes.
Task Assignment Platform
By monitoring your agents’ productivity, you can assign the tasks to your collaborators in an automated way to achieve their objectives.
Monitor the use of the applications assigned to perform your agents’ activities and consult randomly or in the history any incident, or security alert.
Results
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
BETTER VISIBILITY OF THE PROCESS
Capture each process in real-time and keep track of your clients or events.
MITIGATION OF OPERATIONAL ERRORS
Even our solution has less than 2% operational errors that tend to 0%.
"Xira's solution has allowed us to detect malpractices, frauds as well as opportunities for improvement in the processes that an agent executes for the attention of our clients."
Edgar Barrera Costumer Service Director
For more information about Productivity Monitoring, schedule an appointment with us!
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