The Productivity Monitoring module is a tool that allows you to monitor the machines and computers of all your agents in a personalized way, you select and configure which sites and which platforms are productive or unproductive, so you can detect bad practices and identify the behavior of the agents with the highest performance, to optimize your operations.
DATA PROTECTION AND FRAUD PREVENTION
It guarantees maximum security in transactions and payments, as well as customer data with internationally certified robots.
BETTER VISIBILITY OF THE PROCESS
Capture each process in real-time and keep track of your clients or events.
MITIGATION OF OPERATIONAL ERRORS
Even our solution has less than 2% operational errors that tend to 0%.
"Xira's solution has allowed us to detect malpractices, frauds as well as opportunities for improvement in the processes that an agent executes for the attention of our clients."
Edgar Barrera Costumer Service Director
Costumer Service Director