High delinquencies due to pandemic
Lack of collection strategies with impact measurements
Lack of knowledge of best practices of more successful sales executives
High costs for non-contact
Constant monitoring difficulty in detecting bad practices
Lack of in-depth knowledge of the client’s profile and interests.
Lack of knowledge of efficiency, productivity, and best practices from salespeople or customer service representatives
QA manual reviews listen to recordings.
Machine Learning models dedicated to improving organizational KPIs: reduce the number of calls, increase sales, detect fraud, reduce turnover, late payments.