Predictive Models
and Data Analysis

Delinquency, Increase Collections, Increase sales conversion, Best Time to Call, Unusual behavior alert, Talent retention

Current Situation and Challenges

High delinquencies due to pandemic

Lack of collection strategies with impact measurements

Lack of knowledge of best practices of more successful sales executives

High costs for non-contact

Constant monitoring difficulty in detecting bad practices

High turnover

Lack of in-depth knowledge of the client’s profile and interests.

Lack of knowledge of efficiency, productivity, and best practices from salespeople or customer service representatives

QA manual reviews listen to recordings.

Solution Description

Machine Learning models dedicated to improving organizational KPIs: reduce the number of calls, increase sales, detect fraud, reduce turnover, late payments.

Success Stories


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