Predictive
Analytics

Take advantage of all the data generated from
your customers and your processes to increase
sales and offer a more personalized service

 

 

Trend Analysis and Pattern Recall

The success of Amazon, Facebook and even recently TikTok is derived from their pattern recall algorithm. Replicate it in your company by collecting behavioral data from your customers so you can optimize your processes and operations, cross-sell, predict new needs, and offer personalized service even if you serve millions of customers.

Where to implement Predictive Analytics?

Support

Help Desk

Security

Innovation

Digital Transformation

Development

BI WFM

Human Resources

Technology and Infrastructure

Customer Service

Receivable´s Department

Sales

Finance

Accounting

Business

These products complement the following:

Intelligent Assistants

Get to know your customer through their behavior and with the help of Intelligent Assistants.

Make every interaction a great experience by remembering your customers' needs, such as schedules, services, products, and much more to provide personalized recommendations. Analyze 100% of conversations for attention and automated notification of complaints.

More Information

Mass Sending

Get to know your customer through their behavior and send personalized information.

Make every interaction a great experience by remembering your customers' needs, such as schedules, services, products, and much more to provide personalized recommendations. Analyze the impact of notifications to better understand your client’s profile and avoid high contact investments.

More Information

Know the complete solution

Results

Results

TIME REDUCTION

Reduction in attention and operation times.

INCREASE IN QUOTATIONS AND SALES

Use our predictive analytics module to cross-sell and upsell to new or existing customers.

COSTS REDUCTION

Operational Savings. More visibility and fraud reduction.

MITIGATION OF OPERATIONAL ERRORS

Even our solutions has less than 2% operational errors that tend to 0%.

"When you automate a process, you can collect data that gives you inputs to continue innovating with efficiencies, learning, and a better customer experience, you have new data for the next wave of innovation."

Cynthia Salicrup

Innovation Leader

For more information, download the Predictive Analytics brochure or schedule an appointment with us!

Shopping Basket

Suscríbete para descargar el folleto

¡Gracias por el interés!