Predictive
Analytics
Take advantage of all the data generated from
your customers and your processes to increase
sales and offer a more personalized service
Trend Analysis and Pattern Recall
The success of Amazon, Facebook and even recently TikTok is derived from their pattern recall algorithm. Replicate it in your company by collecting behavioral data from your customers so you can optimize your processes and operations, cross-sell, predict new needs, and offer personalized service even if you serve millions of customers.
Where to implement Predictive Analytics?
Support
Help Desk
Security
Innovation
Digital Transformation
Development
BI WFM
Human Resources
Technology and Infrastructure
Customer Service
Receivable´s Department
Sales
Finance
Accounting
Business
These products complement the following:
Intelligent Assistants
Get to know your customer through their behavior and with the help of Intelligent Assistants.
Make every interaction a great experience by remembering your customers' needs, such as schedules, services, products, and much more to provide personalized recommendations. Analyze 100% of conversations for attention and automated notification of complaints.
Mass Sending
Get to know your customer through their behavior and send personalized information.
Make every interaction a great experience by remembering your customers' needs, such as schedules, services, products, and much more to provide personalized recommendations. Analyze the impact of notifications to better understand your client’s profile and avoid high contact investments.
Know the complete solution
Results
TIME REDUCTION
Reduction in attention and operation times.
INCREASE IN QUOTATIONS AND SALES
Use our predictive analytics module to cross-sell and upsell to new or existing customers.
COSTS REDUCTION
Operational Savings. More visibility and fraud reduction.
MITIGATION OF OPERATIONAL ERRORS
Even our solutions has less than 2% operational errors that tend to 0%.
"When you automate a process, you can collect data that gives you inputs to continue innovating with efficiencies, learning, and a better customer experience, you have new data for the next wave of innovation."
Cynthia Salicrup Innovation Leader
For more information, download the Predictive Analytics brochure or schedule an appointment with us!
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