Help Desk Automation
Ticketing Automation
Current Situation and Challenges
Help desk overflow
High waiting times for users reducing employee productivity.
Manual care that increases operating costs
Executives have access to sensitive information
Solution Description
We transform the user experience in the help desk by attending the majority of the first level tickets in immediate times according to the business rules
Attention 24/7
Omnichannel Natural Language Attention + RPA and RDA
Seamless integration with Help Desk Systems
Some examples are:
First level care common questions
Password reset
Software updates
Certificate Installation
Registration processes, among others.
Benefits and Success Stories
Automation of + 90% of 1st tickets. Level.
SLA reduction from 1 hour to 5 min
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