Help Desk Automation

 

 

 

 

 

 

 

 

Ticketing Automation

Current Situation and Challenges

Help desk overflow

High waiting times for users reducing employee productivity.

Manual care that increases operating costs

Executives have access to sensitive information

Solution Description

We transform the user experience in the help desk by attending the majority of the first level tickets in immediate times according to the business rules

Attention 24/7

Omnichannel Natural Language Attention + RPA and RDA

Seamless integration with Help Desk Systems

Some examples are:

First level care common questions

Password reset

Software updates

Certificate Installation

Registration processes, among others.

Benefits and Success Stories

Automation of + 90% of 1st tickets. Level.

SLA reduction from 1 hour to 5 min

eficasia

For more information, schedule an appointment with us!

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