Help desk overflow
High waiting times for users reducing employee productivity.
Manual care that increases operating costs
Executives have access to sensitive information
We transform the user experience in the help desk by attending the majority of the first level tickets in immediate times according to the business rules
Omnichannel Natural Language Attention + RPA and RDA
Seamless integration with Help Desk Systems
Some examples are:
First level care common questions
Registration processes, among others.
Automation of + 90% of 1st tickets. Level.
SLA reduction from 1 hour to 5 min