Petition: Customer Service Automation and e-commerce sales
Xira Solution: Chatbot, Predictive Analysis, Mass Sending by WhatsApp, Pattern Recall.
Results: 5x increase in quotes, retention of +70% of customer service traffic via digital channels
Petition: Reduce servicing times in Help Desk.
Xira Solution: Interactive Form, RPA.
Results: 78% operational savings in its Help Desk with reduction of average operation times from 60 minutes, to less than 5 minutes.
Petition: Payment Automation. Fraud Prevention.
Xira Solution: Tokenization, Machine Vision, Transactional Voicebot.
Results: Payment Automation. Fraud Prevention.
Petition: Increased customer service retention.
Xira Solution: Geolocation, Broker de Mensajes, Transactional Chatbot
Results: Retention of 30% of customer service traffic. Savings of $330,000 pesos per month. Increase NPS.
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