Healthcare
79% of customers say they expect organizations to provide self-service tools to help them find answers without contacting an agent.
Zendesk
Find out how to take advantage of technologies to guarantee the best customer experience in the health sector
- ● Comprehensive contact
- ● Tone Monitoring
- ● Failure/incident monitoring
- ● Loyalty Custom Videos
- ● Identification (INE / IFE, CURP, Passport, others)
- ● Proof of Address (CFE, Telmex, others)
- ● An automated solution to skip captcha and reCaptcha
- ● Billing, reconciliation and patient discharge
- ● Text-to-Speech & Speech-to-Text
- ● Labor, credit and judicial history
- ● Sale of telemedicine services, studies, outpatient operations
- ● Memory of Patterns in digital channels
- ● Automated Digital Attraction
- ● Recruitment Chatbot and Voicebot for pre-filter
- ● Candidate Reliability Validation
- ● Data analysis
- ● Indicator alerts
- ● Adverse events
- ● Surveys (mass mailings)
- ● RPA + Chatbot + Form
- ● Ticket automation
- ●Dispatch + Emailbot + Text Analytics
- ● Text Analytics para determinar temas, palabras clave, sentimientos, errores ortográficos y tendencias.
- ● Follow-up and unification of clinical record with administrative processes (RPA)
- ● Smart monitoring
- ● Simultaneous screen recording capability
- ● Manual supervision processes are eliminated
- ● Task scheduling
Success Stories Healthcare
Petition: Customer Service Automation and e-commerce sales
Xira Solution: Chatbot, Predictive Analysis, Mass Sending by WhatsApp, Pattern Recall.
Results: 5x increase in quotes, retention of +70% of customer service traffic via digital channels
Petition: Reduce servicing times in Help Desk.
Xira Solution: Interactive Form, RPA.
Results: 78% operational savings in its Help Desk with reduction of average operation times from 60 minutes, to less than 5 minutes.
Petition: Payment Automation. Fraud Prevention.
Xira Solution: Tokenization, Machine Vision, Transactional Voicebot.
Results: Payment Automation. Fraud Prevention.
Petition: Increased customer service retention.
Xira Solution: Geolocation, Broker de Mensajes, Transactional Chatbot
Results: Retention of 30% of customer service traffic. Savings of $330,000 pesos per month. Increase NPS.
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