Banco Azteca – Financial Sector
Challenge: Improve customer self-management and optimize the operation of human validators. Solution: GPT-powered Voicebot Self-Service for online support. Agent Assist and simulator to reduce call times. Automated identity validation in sales processes. Results: 12% reduction in AHT for support calls. Automation of over 60% of 400 human validators. SLA reduction from 6 hours to just […]
Total Play
Challenge: Optimize weekly collections effectiveness and expand customer coverage. Solution: GPT Voicebot integrated with collections contact channels. Results: Automated customer management with weekly collections. Significant increase in recovery goal achievement compared to traditional schemes. Empieza hoy Contáctanos Casos de uso
BanCoppel – Financial Sector
Challenge: Reduce operational costs without sacrificing collections efficiency. Solution: Automation of pre-collections and early collections with GPT Voicebot. Results: 50% reduction in recovery costs. +15% increase in portfolio recovery compared to traditional agencies. Empieza hoy Contáctanos Casos de uso
BBVA – Digital Banking
Challenge: Scale sales processes in consumer, open market credit cards, and retargeting without relying on human agents. Solution: Implementation of the first end-to-end 100% automated sales model in Mexico with our GPT Voicebot. Results: Full automation of the commercial process, accelerating customer acquisition and reducing operational costs. Empieza hoy Contáctanos Casos de uso
Liverpool – Retail Sector
Challenge: Welcome and activate new cardholders in a fast and personalized way. Solution: 100% automation of Welcome campaigns through our GPT Voicebot. Results: Higher initial customer engagement and optimized loyalty campaigns. Empieza hoy Contáctanos Casos de uso
IZZI – Telecommunications Sector
Challenge: Improve customer self-management and optimize the operation of human validators. Solution: GPT Voicebot Self-Service for online support. Agent Assist and simulator to reduce call handling times. Automated identity validation in sales processes. Results: 12% reduction in AHT for support calls. Automation of over 60% of 400 human validators. SLA reduction from 6 hours to […]
Sanfer – Pharmaceutical Sector
Challenge: Reduce report generation times for management and improve efficiency in inventory and warehouse management. Solution: Implementation of Genie AI for automatic report generation and Business Intelligence with immediate response capability. Results: SLA reduction from 2 weeks to less than 30 seconds for inventory and warehouse reports. Optimization of key processes and real-time decision-making. Empieza […]
Ministry of Foreign Affairs – Government Sector
Challenge: Handle large volumes of citizen inquiries quickly and efficiently. Solution: Transactional chatbot with scalability for multiple services. Results: Managed over 100,000 conversations daily. Estimated savings of $14,000,000 MXN per month. Empieza hoy Contáctanos Casos de uso
INVEX – Financial Sector
Challenge: Optimize customer service and accelerate the human resources area. Solution: Omnichannel AI Assistant: account statements, balances, transactions, and transactional requests. Automation in recruitment and selection. Results: Savings of over $2,000,000 MXN per month. 10x more pre-qualified candidate appointments. Empieza hoy Contáctanos Casos de uso
Afirme – Banking Sector
Challenge: Reduce contact center traffic and improve response times. Solution: Intelligent Assistant to automate interactions. Development of a Single Screen to integrate internal systems. Results: Automation of 52% of total traffic in less than 3 weeks. Savings of over $500,000 MXN per month. Improved security and further reduction in AHT. Empieza hoy Contáctanos Casos de […]