Challenge: Improve customer self-management and optimize the operation of human validators.

Solution: GPT-powered Voicebot Self-Service for online support. Agent Assist and simulator to reduce call times. Automated identity validation in sales processes.

Results:

• 12% reduction in AHT for support calls.

• Automation of over 60% of 400 human validators.

• SLA reduction from 6 hours to just 25 minutes.