Best Time to Call
Predict and understand the best
time to call clients
Reduce the number of calls to your customers, making interactions more effective and reducing costs.
The Best Time to Call tool prevents and minimizes the recurrence of unsuccessful calls and reduces workflows that do not generate value. It also maximizes the probability by marking the histories to find patterns and correlations to obtain the information about the availability of its clients to improve the decision-making of the sales agents.
Where to implement the Best Time to Call?
Sales
Receivable's Department
These products complement the following:
Intelligent Assistants
Determine the best time to communicate with your customers with your Intelligent Assistants
Take advantage of the best time to interact with your customers, to send messages and have responses to them. Make the contact process more efficient with this implementation and you can save up to 30% in contact and monitoring operations.
Mass Sending
Determine the best time to communicate with your customers to send messages in bulk.
Take advantage of the best time to interact with your customers, to send messages, and have responses to them. Reduce the percentage of missed calls and streamline the contact process with this implementation, and you can save up to 30% in contact and monitoring operations.
Predictive Analytics
With Predictive Analytics, you can identify the behavior of your customers.
Provide the best recommendations through employer memories and make them arrive at the most opportune moment with the Best Time to Call and provide the best customer experience.
Speech Analytics
Analyze the voice of the customer with Speech Analytics and give your customers what they really want.
With this add-on, you will identify opportunities to improve your customers’ needs through their voice.
Give them what they want and at the best time for them.
Know the complete solution
Results
TIME REDUCTION
Reduction in attention and operation times.
INCREASE IN QUOTATIONS AND SALES
Use our predictive analytics module to cross-sell and upsell to new or existing customers.
COSTS REDUCTION
Operational Savings. More visibility and fraud reduction.
"Definitely for automation implementation issues, you have to make your best friends the end-users"
Arlen González PMO Digital Transformation
For more information about Best Time to Call, schedule an appointment with us
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