Petition: Contact Center requests automation via digital channels and recruitment.
Xira Solution: Geolocation, Message Broker, Tokenizer, Transactional Chatbot, RPA.
Results: 30% reduction in estimated operating cost
Petition: RPA for website with CURP validation and identity verification with INE or IFE. Chatbot for customer service on WhatsApp.
Xira Solution: RPA, WhatsApp Chatbot.
Results: Reduction in website abandonment and increase in NPS.
Petition: 52% retention of customer service traffic via digital channels and less than 3 weeks of implementation time.
Xira Solution: Geolocation, Message Broker, Transactional Chatbot, RPA.
Results: Monthly savings of $ 250,000 MXN.
Xira Solution: Geolocation, WhatsApp Transactional Chatbot, SMS Mass Sending, OTP Authentication.
Results: Monthly savings of over $170,000 MXN.
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