Banking | Financial
8 out of 10 bank clients would change traditional banking for a fintech one, due to their bad experience with service
World Retail Banking Report 2021
Find out how to leverage technologies to ensure the best customer service and banking - financial experience
- ● Comprehensive contact
- ● Tone Monitoring
- ● Failure/incident monitoring
- ● Loyalty Custom Videos
- ● Integrate and unify your systems in a single view
- ● Improve Engagement with customers
- ● Obtain reliable information from customers and prospective clients, centralized and in real-time
- ● Achieve correct and effective customer management
- ● Chatbot
- ● Voicebot
- ● Emailbot
- ● Virtual Concierge
- ● Alternative to E-Commerce
- ● Better sales conversion
- ● Predict customer behavior through voice analysis
- ● Implements: WhatsApp, Facebook Messenger, Instagram and more
- ● Clarifications
- ● Reporting
- ● Financial Reconciliation
- ● Call Center typifications
- ● Understand and trace business processes with data
- ● Find inefficiencies and downtime
- ● Automation proposals
- ● Smart monitoring
- ● Simultaneous screen recording capability
- ● Manual supervision processes are eliminated
- ● Task scheduling
- ● Automated Digital Attraction
- ● Recruitment Chatbot and Voicebot for pre-filter
- ● Candidate Reliability Validation
- ● Identification (INE / IFE, CURP, Passport, others)
- ● Proof of Address (CFE, Telmex, others)
- ● An automated solution to skip captcha and reCaptcha
- ● Validation Legitimacy of any document*
- ● Text-to-Speech & Speech-to-Text
- ● Labor, credit and judicial history
- ● RPA + Chatbot + Form
- ● Ticket automation
- ●Dispatch + Emailbot + Text Analytics
- ● Text Analytics para determinar temas, palabras clave, sentimientos, errores ortográficos y tendencias.
- ● Delinquency
- ● Increase Collections
- ● Increase sales conversion
- ● Best Time to Call
- ● Unusual behavior alert
- ● Talent retention
- ● Automated Digital Attraction
- ● Recruitment through Chatbots and Voicebots
- ● Candidate Reliability Validation
- ● Immediate attention to candidates
- ● Acquisition of prices on competitor websites
- ● Network Monitoring
- ● Validación Confiabilidad de Candidatos
- ● Search of data for possible clients, premises, and telephones
Success Stories Financial Banking
Petition: Contact Center requests automation via digital channels and recruitment.
Xira Solution: Geolocation, Message Broker, Tokenizer, Transactional Chatbot, RPA.
Results: 30% reduction in estimated operating cost
Petition: RPA for website with CURP validation and identity verification with INE or IFE. Chatbot for customer service on WhatsApp.
Xira Solution: RPA, WhatsApp Chatbot.
Results: Reduction in website abandonment and increase in NPS.
Petition: 52% retention of customer service traffic via digital channels and less than 3 weeks of implementation time.
Xira Solution: Geolocation, Message Broker, Transactional Chatbot, RPA.
Results: Monthly savings of $ 250,000 MXN.
Petition: Contact Center requests automation via digital channels and recruitment.
Xira Solution: Geolocation, WhatsApp Transactional Chatbot, SMS Mass Sending, OTP Authentication.
Results: Monthly savings of over $170,000 MXN.
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