Call Center
Customer experience becomes a determining factor in the competitiveness of companies. The biggest challenge for large companies is unifying, streamlining, and predicting the flow of information and internal processes to create unique experiences for their customers. Here are some solutions that can help you achieve it …
Solutions for the Call Center area
- ● Integrate and unify your systems in a single view
- ● Improve Engagement with customers
- ● Obtain reliable information from customers and prospective clients, centralized and in real-time
- ● Achieve correct and effective customer management
- ● Automated Digital Attraction
- ● Recruitment through Chatbots and Voicebots
- ● Candidate Reliability Validation
- ● Immediate attention to candidates
- ● Chatbot
- ● Voicebot
- ● Emailbot
- ● Virtual Concierge
- ● RPA + Chatbot + Form
- ● Ticket automation
- ●Dispatch + Emailbot + Text Analytics
- ● Identification (INE / IFE, CURP, Passport, others)
- ● Proof of Address (CFE, Telmex, others)
- ● An automated solution to skip captcha and reCaptcha
- ● Validation Legitimacy of any document*
- ● Text-to-Speech & Speech-to-Text
- ● Labor, credit and judicial history
- ● Clarifications
- ● Reporting
- ● Financial Reconciliation
- ● Call Center typifications
- ● Delinquency
- ● Increase Collections
- ● Increase sales conversion
- ● Best Time to Call
- ● Unusual behavior alert
- ● Talent retention
- ● Comprehensive contact
- ● Tone Monitoring
- ● Failure/incident monitoring
- ● Loyalty Custom Videos
- ● Automated Digital Attraction
- ● Recruitment Chatbot and Voicebot for pre-filter
- ● Candidate Reliability Validation
- ● Smart monitoring
- ● Simultaneous screen recording capability
- ● Manual supervision processes are eliminated
- ● Task scheduling
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