Today, companies must efficiently use available resources and make appropriate strategic decisions to avoid wasting resources. Because of this, many organizations are turning to benefits of automation solutions. Interest and activity in RPA are growing, and we increasingly see implementations that reach the enterprise scale and operate on processes throughout the organization.
In this way, Xira has supported companies with development processes to automate flows in less than two weeks, reducing demand in a short time.
The automation of repetitive processes by RPA is one of the technologies most implemented by companies. RPAs are robots within the computer that can automate different flows chosen by the company to make the processes more efficient. For example, if you have a validation list that involves only clicks on the computer, an RPA can do this process much faster and cheaper because it is capable of repeating what a human would do.
With the implementation of an RPA, companies have the opportunity to control operating expenses in sales, general and administrative functions while dramatically increasing investment in research and development.
RPA can be used to automate processes that are:
- Prone to errors
- Based on rules
- Involve digital data
- Critical and seasonal time.
The implementation of this technology is related to increasing productivity and simplifying daily tasks by developing algorithms that can make the company’s performance more efficient.
Benefits of process automation:
Reduce operating costs: reduce costs and increase scalability through automation, improving processes’ efficiency and precision.
-Improves the customer experience: thanks to advances in technology, the customer experience has improved. With RPA, you can provide faster and more accurate assistance 24 hours a day, 365 days a year.
Increases workers’ productivity: in companies, there are recurring tasks that occur regularly. With automation, it is possible to eliminate repetitive tasks so that workers can perform activities with greater value.
Fortunately, current technology allows these types of applications. Xira, being a leader in innovations with Artificial Intelligence, has productivity solutions that will help you empower yourself to decide the time you should dedicate to each of your activities during the coronavirus pandemic. In this way, you can maximize your productivity and take advantage of every minute.
Case of success
In the insurance and health sector, leading companies in Mexico served their clients through branches, telephone, and digital channels, without any automation. Due to the contingency generated by COVID-19, the flow of remote attention increased significantly in recent weeks, workstations in customer service were reduced by around 35%.
At the same time, the contingency generated a high flow of inquiries that saturated the ability of operators to provide effective service. In both sectors, support programs and branch inquiries were the cause of saturated lines, generating waits of at least 12 minutes. Maintaining customer satisfaction was difficult with few people to provide service and a large influx of calls.
What is the solution?
Xira, with extensive experience in the market and a Process Mining team, found that 30% of the flow could be automated with responses related to support programs and nearby branch locations.
The development process to automate these flows took less than two weeks. And as a result of this AI implementation, call traffic dropped dramatically after a few hours. Additionally, in the insurance sector company, the flow was reduced up to 80% after two weeks of implementation.
If you want to know more about automating your service channels by up to 80%, write us!