REDUCE CALL CENTER COSTS AND INCREASE QUALITY

SECURE SERVICE SOLUTION TO GUARANTEE HIGH QUALITY AND COST REDUCTION FOR CALL CENTERS IN THE FINANCIAL SECTOR In the financial sector, customer service represents a fundamental activity for the satisfaction of the users given the high competition between banks. One frequent problem is the incapacity to attend in the right time the volume of clients. Automation is the big solution. In this context, the implementation of automation tools and artificial intelligence increments the capacity of c ...

COSTUMER SERVICE: HOW TO INCREASE TO 500 PER MINUTE?

FINANCIAL RELIEF: HOW TO INCREASE COSTUMER SERVICE TO 500 PER MINUTE? The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple ...

RECRUITING WITH VIDEO GAMES AND ARTIFICIAL INTELLIGENCE

Recruiting with video games and Artificial Intelligence breaks the traditional mold For a long time, companies and consultancies used traditional methods such as psychometric tests to select the most suitable people according to a role in the company. Over time, these procedures have become outdated and somewhat privileged. A pattern has been seen in the staff, and a person's biases are unconsciously involved when reading only a CV and a cover letter. Scroll down to discover how to recru ...

IT’S NEVER TOO LATE TO LEARN ABOUT ARTIFICIAL INTELLIGENCE!

It's never too late to learn about Artificial Intelligence! This quarantine takes advantage of the time to increase your knowledge in one of the great skills of the decade: programming. We share a list of platforms and courses that could help you boost your technological skills and you can learn about Artificial Intelligence: This quarantine takes advantage of the time to increase your knowledge in one of the great skills of the decade: programming. We share a list of platforms and co ...

SUCCESS STORIES ABOUT ARTIFICIAL INTELLIGENCE

Success stories on Artificial Intelligence in Mexico Mexico was one of the first ten countries globally, and the first in Latin America, to publicly announce a national Artificial Intelligence (AI) strategy. In this way, throughout the Mexican territory, numerous organizations and institutions are studying Artificial Intelligence, its applications, working on the training of talent, and developing technological solutions for the market. Next, we share a couple of success stories with Artific ...

QUARANTINE WITH ARTIFICIAL INTELLIGENCE!

FACE THIS #QUARANTINE WITH INTELLIGENCE ARTIFICIAL! This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by ...

ARTIFICIAL INTELLIGENCE AND COVID 19

How has Artificial Intelligence been supported in fighting Covid 19? Global organizations are leveraging artificial intelligence to control the spread of COVID-19. Here we share some news related to the use of AI to face this situation: Artificial Intelligence detected the outbreak before the world became aware of the threat. On December 30, 2019, BlueDot, a company that uses Artificial Intelligence to track and anticipate infectious diseases, detected a report about pneumonia of ...

HOW TO IMPROVE MY PERFORMANCE IN HOME OFFICE?

How to improve my performance in home office? The best strategy to improve the performance in home office is to reduce mobility to avoid the spread of the coronavirus and saturation of hospitals. For companies, this involves working from home or doing a home office. However, working from home can sometimes be challenging for a number of reasons: 1. Establish routines: One of the great comments against doing home office is the difficulty of establishing specific routines or schedules t ...

3 Benefits of Artificial intelligence

3 Benefits of Artificial intelligence The objective of Artificial Intelligence is to contribute to human activities, making repetitive tasks more efficient. In this way, AI is a technological strategy to guide us towards the future because it automates repetitive jobs for tasks that involve innovation. However, on many occasions when talking about Artificial Intelligence, there is uncertainty about its effects. In this article we will you show 3 benefits of artificial intelligence. So ...

ARTIFICIAL INTELLIGENCE INNOVATIONS AROUND THE WORLD

Artificial Intelligence innovations around the world Live a personalized experience and forget about worries thanks to Artificial Intelligence. Artificial Intelligence has come to the life of the human being to stay to implement new technologies from the home and private life to the mobility of cities. Scroll down to know more about artificial intelligence innovations and how Companies Innovations with Artificial intelligence Companies have innovated and created new products to m ...