Speech &
Text Analytics









Know the customer's voice

Current Situation and Challenges

Lack of knowledge of characteristics that the best executives do to sell or charge more to replicate it throughout the operation

High cost of quality control and low percentage of analysis

The quality of the review may omit important information and be subjective

Difficulty hearing and detecting the voice of the customer and their needs in real time

Solution Description

Analyze call recordings to improve specific KPIs: reduce AHT, improve customer satisfaction, increase collections and sales, or monitor quality and notify possible fraud.

Uses Genesys technology that is named best technology in the Gartner quadrant

It works as a service to avoid having to invest in the platform.

Benefits and Success Stories


For more information, schedule an appointment with us!

Shopping Basket