Lack of knowledge of characteristics that the best executives do to sell or charge more to replicate it throughout the operation
High cost of quality control and low percentage of analysis
The quality of the review may omit important information and be subjective
Difficulty hearing and detecting the voice of the customer and their needs in real time
Analyze call recordings to improve specific KPIs: reduce AHT, improve customer satisfaction, increase collections and sales, or monitor quality and notify possible fraud.
Uses Genesys technology that is named best technology in the Gartner quadrant
It works as a service to avoid having to invest in the platform.