Receivable’s Department or Automated Notifications
Comprehensive contact, Sentiment Monitoring, Failure/Incident Monitoring, Loyalty Custom Videos
Current Situation and Challenges
– You do not have complete information about the client/prospect and their needs when it is sold or charged
-High price of WhatsApp
-Lack of time and tools to do massive promotion
-Monitoring networks and sentiment manually
-No coverage of clients or prospects at a massive level
-Long incident and complaint detection times with little follow-up
-Lack of timely monitoring of sales strategies, collection and incidents
-Lack of personalized attention to generate loyalty
Solution Description
Turnkey platform:
-Unlimited bulk messaging
-Scheduling and scheduling of shipments
-Personalization of the message
SMS sending
Emailing
WhatsApp Alerts
-Sending personalized videos (birthdays, important dates)
-Creation of segmented databases for submission and responses
-Immediate personalized customer service with the study of repetitive behavior patterns issuing proactive messages and self-management for when the conversation arrives with the agent, it has all the information of the prospect or customer
-Monitoring of feelings/failures/incidents in digital channels or voice.
Benefits and Success Stories
-30% savings in the operation of contacts and monitoring
-Ratify + 50% Collection
-5x increase in quotes through digital channels
-100% sentiment analysis of conversations for attention and automated notification of complaints
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