FINANCIAL RELIEF: HOW TO INCREASE COSTUMER SERVICE TO 500 PER MINUTE? The pandemic caused by COVID-19 generated great uncertainty in all aspects. One of the industries that receive the most calls and questions of costumer service is the financial sector. In Mexico, two of the main banks were serving their clients with around 1200 stations. With an average wait of 2 minutes to enter the IVR, more than 6 minutes to be attended by an executive. Additional 6 minutes were required to solve simple ...
QUARANTINE WITH ARTIFICIAL INTELLIGENCE!
FACE THIS #QUARANTINE WITH INTELLIGENCE ARTIFICIAL! This crisis shows us the danger of misinformation while quality data is not democratized. For this reason, we make our chatbot available with information in Spanish about the coronavirus, newspaper covers, articles, online courses, and algorithms with AI to verify the veracity of your news, everything you need to face this quarantine with Artificial Intelligence. We believe in technology as a tool to empower humanity. We achieve this by ...
Chatbots, 21st-century conversational experiences
Chatbots, 21st-century conversational experiences Humans have always looked for comfort, and we have always found a way to make life easier for ourselves. We develop smartphones to have all the information at our fingertips. Never comply; we develop chatbots to solve doubts more interactively. Today, we can even order a pizza without having to get out of bed with Alexa or Google Assistant. With an exponential improvement in terms of the quality of technologies such as voice recognitio ...
ARTIFICIAL INTELLIGENCE AND COVID 19
How has Artificial Intelligence been supported in fighting Covid 19? Global organizations are leveraging artificial intelligence to control the spread of COVID-19. Here we share some news related to the use of AI to face this situation: Artificial Intelligence detected the outbreak before the world became aware of the threat. On December 30, 2019, BlueDot, a company that uses Artificial Intelligence to track and anticipate infectious diseases, detected a report about pneumonia of unkn ...
CHATBOTS THAT HELP YOU EXPOSE THE RECRUITMENT
Chatbots that help you expose the recruitment We have all gone through a slow and tedious recruitment process. Can you imagine being able to upload your CV to a chatbot and have it directly tell you whether or not you passed to the next stage. This is one of the many ways that chatbots can help boost recruitment. The recruitment process is usually a laborious task that involves the investment of resources specifically dedicated to searching, pre-selecting, and interviewing candidates. In ...
5 BENEFITS OF CHATBOTS IN YOUR COMPANY
5 BENEFITS OF CHATBOTS IN YOUR COMPANY The benefits of chatbots are too many as they are the new trend for business. According to various Gartner studies, by 2020, 50% of companies will already have an attention robot operating. These robots generate different benefits for companies such as increasing the number of channels, improving interactions, generating savings, and reaching out to other generations. We present the 5 things why it is important to implement this trend in your co ...
The Importance of Chatbots for your Business
THE IMPORTANCE OF CHATBOTS FOR YOUR BUSINESS Chatbots are the new trend for businesses; they increase the number and channels of interaction you have with customers and open up the possibility of providing a better service and exploring new sales and service channels. So let's discover the importance of chatbots for your business. One of the main advantages of using chatbots in your business is the possibility of creating databases based on the information provided by users, which will al ...
Chatbots to improve the customer experience
Chatbots to improve the Customer Experience. A revolution for service. If you are thinking about how to optimize your services through social networks or your website, let me tell you that we have the solution. There is nothing better than Chatbots to improve the Customer Experience. The chatbot is defined as a computer program designed to simulate conversations with human users, especially on the internet. They are part of the famous Intelligent Assistants. These are part of Artificia ...
